Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Juniper | Educational Day

Cairo - Egypt, 03 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Juniper Educational Day” event on 3rd of December with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.

Cairo - Egypt, 12 Dec 2018

  BARQ Systems has been promoted to Gold Partner by Fortinet to expand it ’s Security portfolio

Juniper | Orange day event

Cairo - Egypt, 16 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Orange Day” event on 16th of December with Juniper Networks, at Smart Village Club, Cairo, Egypt.

Juniper | Innovation Day

Cairo - Egypt, 17 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Juniper Innovation Day” event on 17th of December with Juniper Networks, at Royal Maxim Palace Kempinski Hotel, Cairo, Egypt.

Juniper | TE Event

Cairo - Egypt, 19 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "TE Event” event on 19th of December with Juniper Networks, at Smart Village Club, Cairo, Egypt.  

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