Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

BARQ Systems KSA Award

Riyadh - Saudi Arabia, 27 Mar 2019

BARQ Systems has been awarded as Aruba KSA Government Partner of the Year at Aruba annual partner event on the 27th of March at Crowne Plaza Riyadh - ITCC - Riyadh, Saudi Arabia   BARQ Systems is a Gold Partner to Aruba, a Hewlett Packard Enterprise company.

Trend Micro First Gold Partner in Egypt

Cairo - Egypt, 11 Apr 2019

BARQ Systems has been awarded as the First Gold Partner in Egypt at Trend Micro Partner Day 2019 event.

Juniper | IDC Security Roadshow

Cairo - Egypt, 08 Apr 2019

Cairo, BARQ Systems a leading IT Services and Solutions provider in the MENA region, and Juniper Networks has participated in “IDC Security Roadshow” on the 8th of April 2019. At The Nile Ritz Carlton Hotel, Cairo, Egypt.    

Juniper | Educational Day Event

Cairo - Egypt, 21 Apr 2019

Cairo, BARQ Systems a leading IT Services and Solutions provider in the MENA region, held "Juniper Educational Day” event on 21th of  April with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.  

BARQ Systems is the first PaloAlto CPSP in KSA

Riyadh - Saudi Arabia, 10 Apr 2019

BARQ Systems is the first Palo Alto Networks Certified Professional Services Partner (CPSP) in KSA.

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