Key Responsibilities

·       Engage with customers to understand business objectives, technical requirements, and service expectations.

·       Design tailored service offerings including:

·       Managed Services

·       Cybersecurity Services (SOC, NOC, Penetration Testing, Professional Services)

·       Resident Engineer Services

·       Professional Services

·       SLA-based Support Contracts

·       Lead technical discussions, workshops, and service scoping sessions.

·       Prepare Statements of Work (SOW), technical proposals, and service architecture documents.

·       Respond to RFPs, RFIs, and RFQs related to services engagements.

·       Develop effort estimation models, including man-days, resource planning, and scope breakdown.

·       Define SLAs, KPIs, service governance models, and operational frameworks.

·       Work closely with delivery teams to ensure solution feasibility and cost optimization.

·       Support pricing strategy and competitive positioning.

·       Participate in customer presentations and executive-level discussions.

·       Coordinate with vendors and subcontractors when required.

·       Support the transition from presales to delivery to ensure a smooth project kickoff.

Job Qualifications

·       Bachelor’s degree in Engineering, Computer Science, or a related field.

·       1–3 years of experience in IT Services Presales, Managed Services, or related Presales Services.

·       Strong understanding of Cybersecurity, networking, and IT infrastructure.

·       Experience preparing SOW documents, SLA frameworks, and Managed Services proposals.

·       Good commercial awareness and cost-estimation capability.

·       Excellent written and verbal communication skills.

·       Strong presentation and customer engagement skills.

·       Ability to manage multiple bids simultaneously under tight deadlines.

·       Intermediate-level certification for our products/technologies or equivalent.

·       Ability to learn new technologies and products quickly.

·       Excellent knowledge of the market and competitive landscape.