Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

The Era of "Unified Endpoint Managment with Mobile

Cairo - Egypt, 24 Oct 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held " The Era of "Unified Endpoint Managment with Mobile Iron Round Table" 24th October, with Mobile Iron, in Egypt at JW Marriot Hotel, Cairo, Egypt.

Juniper | Engineering Simplicity for Better Secure

Cairo - Egypt, 26 Sep 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Engineering Simplicity for Better Secured Era ” event on 26th of September with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.

Juniper | Educational Day

Cairo - Egypt, 03 Dec 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Juniper Educational Day” event on 3rd of December with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.

Paloalto October UTD Workshop

Riyadh - Saudi Arabia, 02 Oct 2018

Riyadh, BARQ Systems the leader in providing ICT solutions and services in the Middle East, held “Palo Alto UTD” workshop with Palo Alto Networks, on the 2nd of Oct at Hyatt Regency, Riyadh, KSA  

Palo Alto Next-Generation Firewall UTD workshop

Riyadh - Saudi Arabia, 13 Nov 2018

Riyadh, BARQ Systems the leader in providing ICT solutions and services in the Middle East, held “Palo Alto UTD” workshop with Palo Alto Networks, on the 13th of November at Hyatt Regency, Riyadh, KSA

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