Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Palo Alto | Security Operating Platform UTD

Riyadh - Saudi Arabia, 02 Feb 2020

Riyadh, BARQ Systems the leader in providing ICT solutions and services in the Middle East, held “Palo Alto Security Operating Platform UTD” workshop with Palo Alto Networks, on the 27th of January at VOCO Hotel, Riyadh, KSA.

BARQ Systems has participated in MOC 2019

Alexandria - Egypt, 22 Oct 2019

BARQ Systems has participated in MOC 2019 conference on the 15th till 17th of Oct at Bibliotheca Alexandrina, Alexandria.    

HPE | Discover More Cairo

Cairo - Egypt, 15 Oct 2019

Cairo, BARQ Systems a leading IT Services and Solutions provider in the MENA region, has participated in HPE “Discover More Cairo” as Gold Sponsor on the 15th of October 2019 at The Nile Ritz-Carlton Hotel, Cairo, Egypt.

Aruba Platinum Partner

Cairo - Egypt, 15 Jan 2020

BARQ Systems has been promoted to Aruba Platinum Partner.

Juniper Summit 2019 in Cairo

Cairo - Egypt, 19 Nov 2019

Cairo, BARQ Systems a leading IT Services and Solutions provider in the MENA region, has participated in the two-day event of “Juniper Summit 2019 in Cairo” as Platinum Sponsor on the 18th & 19th of November 2019 at The Nile Ritz-Carlton Hotel, Cairo, Egypt. On the 18th of November, a gala dinner held for the executives, and on the 19th of November, it was a full day event began by welcoming the partners and attendees followed by partners presentations and an entertainment.

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