Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Aruba Platinum Partner

Cairo - Egypt, 15 Jan 2020

BARQ Systems has been promoted to Aruba Platinum Partner.

BARQ Systems | 2020 Q1 Sales & Presales Kick Off

Cairo - Egypt, 02 Mar 2020

 “A decade has passed and another one is upon us. This provides an opportunity to look at the successes of the past year back and set new goals for the future”, is the theme for this year’s Kick Off meeting

BARQ Systems | Update : Continuity of Service

Cairo - Egypt, 22 Mar 2020

We are committed to ensuring that we continue to support business and technical needs of your organization

BARQ Systems | 2020 Q1 Kick Off

Cairo - Egypt, 03 Mar 2020

BARQ systems kicked off the year with its annual Townhall welcoming new strategies and objectives for the upcoming year.

Palo Alto | Security Operating Platform UTD

Riyadh - Saudi Arabia, 02 Feb 2020

Riyadh, BARQ Systems the leader in providing ICT solutions and services in the Middle East, held “Palo Alto Security Operating Platform UTD” workshop with Palo Alto Networks, on the 27th of January at VOCO Hotel, Riyadh, KSA.

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