Services BARQ SYSTEMS

Services

Support Services

- Support service:
 
This service includes 24X7 availability to troubleshoot supplied devices disability or open a case with the vendor TAC. Trained engineers is responsible for handling customer requests, with remote secure access to the devices to analyze  logs, troubleshoot faults and apply fix or patches.  Customer will deliver faulty parts to BARQ warehouse, and BARQ ships replacement (when received) to customer designated site.
 
- Service Level Agreement (SLA):
 
This service include customizable services according to operation nature in order to give commitment to keep the service offered by the supplied devices full functioning during the agreement with minimized service interruption. Agreement is made to commit service availability through support service terms and conditions, performing periodical fault avoidance procedures, spare running devices with items that cover the service degradation because of Hardware failure, analyze the devices logs to discover any probable service degradation, and agree with our customer on contact procedures list, and escalation matrix to sprint service degradation recovery.
 

Latest News

Juniper | Engineering Simplicity for Better Secure

Cairo - Egypt, 26 Sep 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Engineering Simplicity for Better Secured Era ” event on 26th of September with Juniper Networks, at Fairmont Nile City Hotel, Cairo, Egypt.

Splunk & Trend Micro Event| Protect Your Business

Cairo - Egypt, 19 Sep 2018

Cairo, BARQ Systems “formerly Salec” the leader in providing ICT solutions and services in the Middle East, held "Protect Your Business With Analytics-Driven Cybersecurity Solution ” event on 19th of September with Splunk & Trend Micro, at Fairmont Nile City Hotel, Cairo, Egypt. 

BARQ Systems has been awarded by TrendMicro

Cairo - Egypt, 26 Jul 2018

BARQ Systems has been awarded as best TrendMicro Tipping Point partner for 2017

BARQ Systems is Exhibiting in GITEX 2018

Dubai - United Arab Emirates, 24 Jul 2018

Cairo- Egypt, 24 July 2018 BARQ Systems is joining GITEX for the fourth year in a row. Only this time it is celebrating it’s 25th year anniversary,  being one of the pioneering IT solutions providers and system integrators in the Middle East. Welcoming you in hall C6, Booth Number 10, BARQ Systems will be exhibiting new technologies and solutions in the field of Cyber Security, SDS/SDN/NFV, Secure Mobility, Next Generation Applications, Hyper Convergence, Data Centers, Smart CRM, Machine Learning, Data Analytics, Networking, Cloud Computing, Collaboration, and Application Performance Management. Make sure you visit our booth to explore live demos on artificial intelligence (AI) like Chatbot, Machine learning predication, and application performance management.  

Red Hat - Cloud Weekend

Cairo - Egypt, 09 Sep 2018

Meet us at Cloud weekend at Nile Ritz Tomorrow, Redhat/BARQ Systems as Golden sponsor.

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