Senior Sales Operations Specialist
Opening Date 2024-08-12 Closing Date 2024-09-11
Egypt
Responsibilities:
- Perform troubleshoot on all sales orders and assist to identify and executing various enhancements to order process.
- Ensure compliance with the company's Procurement policy and administer all open sales orders and ensure appropriate order flow.
- Responsible for communication with the sales department and processing all customer orders and shipment of products and ensure optimal practices for all processes.
- Prepare and update various sales orders through the appropriate ERP system and provide updates on all open orders.
- Monitor and evaluate all vendors’ performance and provide all required approvals.
- Investigate and resolve order management-related issues.
- Arrange with the insurance provider to issue policies for all shipments.
- Verify all order lines and prepare order reports on everyday basis and follow up shipments and respond to all inquiries for all orders status.
- Allocate and sign well-known and reputable freight forwarders.
- Monitor shipping service providers' performance and work to minimize total shipping cost
- Confirm shipped goods (qty & value) same as purchase order and vendor invoice.
- Monitor and evaluate all order issues and resolve any discrepancies and ensure accurate billing of all orders.
- Process, report all demo & returns transactions in coordination with Presales and Support team.
Qualifications:
- A bachelor's degree in Commerce or equivalent/certificate in order management is a plus.
- Minimum 4-6 years experience in order management and logistics
- Fluency in both spoken & written English & Arabic language is required.
- Ability to multi-task, prioritize, and process a high volume of transactions with proficiency, accuracy, and integrity
- Experience in handling a high volume of inbound inquires
- Excellent time and project management skills
- Knowledge of process improvement / alignment
- Proficient in MS Office Applications
- Accuracy and Attention to details
- Self motivated, initiative, high level of energy