Help Desk Engineer

Opening Date 2024-07-14 Closing Date 2024-08-15

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone, ticket system or email.
• Managing help desk tickets.
• Providing solutions and advice on technical issues.
• Creating manuals for technical issues.
• Using feedback from customers to improve problem-solving techniques and customer service.
• Record events and problems and their resolution in logs.
• Documenting and analyzing technical issues and customer interactions.
• Pass on any feedback or suggestions by customers to the appropriate internal team.

Qualifications:

• Proven experience as a help desk or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products
• Excellent troubleshooting skills.
• Bachelor’s degree in computer science, computer engineering, or a similar field.
• At least 4 years of experience as a help desk.
• Having the following certificates:
  o Cisco CCNA
  o MCSA